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Privacy Policy

Privacy Policy & Collection Notice
Sharp Portfolio Management Pty Ltd: Privacy Policy & Collection Notice

Sharp Portfolio Management Pty Ltd (“Sharp Portfolio Management Pty Ltd”) ABN 42 697 332 611

Sharp Portfolio Management Pty Ltd respects your privacy and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and applicable Anti-Money Laundering and Counter Terrorism Financing obligations. This Privacy Policy & Collection Notice explains how we collect, use, store, disclose and manage personal information in connection with our website, portfolio management services and related business activities.

This Privacy Policy may be updated from time to time by publishing an updated version on our website

1. What Information Do We Collect?

Sharp Portfolio Management Pty Ltd may collect personal information from you including the following:

  • your name, phone number and email address;
  • residential and postal addresses;
  • identification and verification documents;
  • financial and employment information where reasonably required;
  • property preferences, goals and investment requirements;
  • records of enquiries, communications and appointments;
  • information submitted through website forms and downloadable resources;
  • marketing and communication preferences;
  • website usage information, analytics and cookies; and
  • any other information reasonably necessary to provide our services, comply with legal obligations or respond to your enquiries.

2. How Do We Collect Information?

Sharp Portfolio Management Pty Ltd may collect personal information:

  • through website enquiries and contact forms;
  • during strategy calls and consultations;
  • through downloadable guides and resources;
  • through email, SMS and telephone communications;
  • through social media interactions;
  • through CRM systems and online booking systems;
  • from third-party advisers and referral partners;
  • from publicly available sources; and
  • where required by law or reasonably necessary in connection with our services

3. AML/CTF Obligations

Sharp Portfolio Management Pty Ltd may collect personal information in order to comply with obligations under the Anti-Money Laundering and Counter Terrorism Financing Act 2006 (Cth). This may include collecting and verifying identification 

If you do not provide requested information, Sharp Portfolio Management Pty Ltd may be unable to provide services to you.documents and related information including:

  • passports;
  • driver licences;
  • proof of address documents;
  • company and trust information;
  • beneficial ownership information; and
  • other identification information reasonably required to verify identity and comply with legal obligations.

4. How Do We Use Information?

Sharp Portfolio Management Pty Ltd may collect, use and disclose personal information for purposes including:

  • providing buyers agency and related services; identifying and verifying clients;
  • managing inspections and property enquiries;
  • negotiating property purchases;
  • communicating with clients and prospective clients;
  • sending market updates, newsletters and educational content;
  • improving our services and website functionality;
  • maintaining records and CRM systems;
  • complying with legal and regulatory obligations;
  • complying with AML/CTF obligations; and
  • any other purpose authorised or required by law.

5. Marketing & Updates

Sharp Portfolio Management Pty Ltd may use personal information to provide:

  • newsletters;
  • market updates;
  • property alerts;
  • educational content;
  • event invitations; and
  • information about services we believe may be relevant to you.

You may opt out of marketing communications at any time by contacting us or using the unsubscribe functionality in communications.

6. Website Analytics, Cookies & Technology

Our website may use cookies, analytics tools and related technologies to improve website functionality and user experience. When you visit our website, information such as browser type, operating system, IP address, pages viewed and time spent on the website may be collected automatically. This information is generally used for website administration, analytics and improvement purposes.

7. Automated Systems & Technology

Sharp Portfolio Management Pty Ltd may use automated systems, CRM workflows, analytics tools and AI-assisted technology in connection with:

  • website enquiries;
  • marketing communications;
  • property alerts;
  • CRM management; and
  • operational efficiency.

Reasonable steps are taken to ensure these systems are used responsibly and in accordance with applicable privacy laws.

8. Who Might We Share Information With?

Sharp Portfolio Management Pty Ltd may disclose personal information to third parties where reasonably necessary in connection with our services or legal obligations. This may include disclosure to:

  • solicitors and conveyancers;
  • mortgage brokers and financiers;
  • accountants and financial advisers;
  • sales agents and conjunction agents;
  • property data providers;
  • IT service providers and CRM platforms;
  • contractors and consultants;
  • government and regulatory authorities; and
  • other parties authorised or required by law.

9. Overseas Disclosure

Sharp Portfolio Management Pty Ltd may disclose or store personal information overseas through cloud-based systems, CRM platforms, technology providers and overseas support providers, including in countries where our service providers operate. By engaging with us, you acknowledge and consent to overseas disclosure of your personal information. Sharp Portfolio Management Pty Ltd takes reasonable steps to ensure overseas recipients handle personal information appropriately, however overseas recipients may not always be subject to Australian privacy laws.

10. Keeping Information Secure

Sharp Portfolio Management Pty Ltd takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Information may be stored electronically using cloud-based systems, CRM platforms and secure electronic storage systems. While reasonable efforts are made to maintain security, no method of electronic transmission or storage is completely secure.

11. Data Retention & Destruction

Sharp Portfolio Management Pty Ltd retains personal information only for as long as reasonably necessary to:

  • provide services;
  • comply with legal obligations;
  • comply with AML/CTF obligations;
  • resolve disputes; and
  • enforce agreements.

When personal information is no longer required, we take reasonable steps to securely destroy or de-identify the information.

12. Accessing & Correcting Your Information

You may request access to personal information Sharp Portfolio Management Pty Ltd holds about you and request correction of inaccurate or incomplete information. Requests should be submitted in writing to the Privacy Officer at info@sharpproperty.com.au.

Sharp Portfolio Management Pty Ltd may require identity verification before processing requests and may charge a reasonable administrative fee where permitted by law.

13. Third-Party Websites

Our website may contain links to third-party websites and platforms. Sharp Portfolio Management Pty Ltd is not responsible for the privacy practices or content of third-party websites.

14. Complaints

If you have concerns about how your personal information has been handled, or you you believe we have breached the Privacy Act, please contact the Sharp Portfolio Management Pty Ltd Privacy Officer at info@sharpproperty.com.au. We will acknowledge receipt of your complaint within 5 business days and aim to resolve it within 30 days.Sharp Portfolio Management Pty Ltd will investigate complaints and attempt to resolve them promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

15. Contact Us

If you have any questions about this policy or wish to access or correct your information, please contact us at info@sharpproperty.com.au.

16. Acceptance

By using our website or engaging with our services, you acknowledge that you have read and understood this Privacy Policy & Collection Notice and consent to the collection, use and disclosure of personal information in accordance with this policy.

Sharp Portfolio Managers
Suite 2, 64 Terrigal Esplanade,
Terrigal NSW 2260
Mailing Address
PO Box 3070
Erina NSW 2250
0429 014 464
raeleen@sharpproperty.com.au
© Copyright Sharp Portfolio Management / Sharp Property Management 2026. All Rights Reserved
Privacy Policy Terms & Conditions

Raeleen

Head of Property Management

Raeleen understands that investors deserve more than reactive property management and inconsistent communication.
She leads the day-to-day management of every property with a focus on proactive service,strategic oversight and long-term portfolio performance, helping ensure each investment is managed with genuine care and purpose.

Raeleen commenced her real estate career in 2000 and brings more than 25 years of industry experience across all facets of property management. Raeleen is highly regarded for her strong client relationships, leadership capabilities and extensive knowledge of property management legislation and compliance.

Throughout her career, Raeleen has built a reputation for delivering professional, solutions-focused service while leading high-performing teams and maintaining exceptional standards in asset management. Her proactive approach, attention to detail, and commitment to clear communication have enabled her to develop long-standing relationships with landlords, tenants, and industry professionals alike.

As part of Sharp Portfolio Management, Raeleen is focused on providing a professional and strategic approach to property asset management, ensuring clients receive expert guidance, strong legislative knowledge, and a premium level of service designed to protect and maximise the value of their investments.

Raeleen holds a Class 1 NSW Real Estate Licence.